Receive emails from clients directly to your JivoChat inbox and respond to them as quickly as chats!Set up emails in Jivo
Or sign up, if your team doesn’t use JivoChat yet
Enable email forwarding from your company’s address to Jivo and your team will receive emails and chats in a single inbox with access to all JivoChat productivity features.
Agents no longer have to constantly switch between email and chat apps. Plus, work gets distributed amongst team members for maximum productivity. See your response times improve dramatically.
Client emails, chats, and calls are neatly organized into one messaging timeline — so there’s no chance of miscommunications.
Emails and chats are sent to assigned agents.The first agent to answer the message becomes that client’s designated support agent. This approach ensures the fastest reply times so that everyone gets served in a timely manner.
Transfers and conferences are available with emails too.
Your online support agents are trained to be quick and responsive. Apply their skills to email support too.